Returns & Exchanges
We hope you love your Wanderers Travel Co. order, but if it’s not quite right, you can return your purchased items within 7 days of receiving your order. Simply book your return online.
Extended Christmas Returns: If your order was placed between 14 Nov and 25 Dec 2022 you qualify for extended returns, and can return your item(s) up until 1st January, 2023.
We offer a number of return options - you can choose to exchange your item for a different item, return it for 110% store credit or opt for a refund to your original payment method. How it works
Return shipping costs to Australia will be your responsibility. We offer free returns for full-price Jackets and Sunglasses only.
Free gifts cannot be individually selected for return / exchange unless defective. If you are returning all the paid products in your order for a refund or store credit then you must return your free gift as well.
The existing returns policy is NOT applied to Overstock Sale items. These items cannot be returned for any reason.
BOOK YOUR RETURN ONLINE
You can book your return online if it is:
- Within 7 days of delivery or within the extended Christmas returns period
- Unused, with dustbags and with tags still attached
- Not an Overstock Sale item
Our returns booking system is being upgraded and will be unavailable for 2 - 4 hours. We apologise for the inconvenience and appreciate your patience.
Returning a gift you've received? If you don’t have the order details, tell us what you know and we’ll try to help. Return your gift
Need to request a warranty claim? Our warranty covers fault in workmanship or material within 12 months of purchase. If this is the case, we will replace or repair your product at our discretion. Make a warranty claim online
HOW TO RETURN YOUR ITEMS
Enter your order number and email, select your return item(s) and choose what you’d like to return them for. You can buy a prepaid label while booking your return, or get your own later.
Send us your parcel
You’ll need to get your own shipping label (e.g. from your local post office), or if you’d like to purchase a reduced rate shipping label from us, email email@example.com and let us know.
You’ll need to send your parcel to:
Wanderers Travel Co
3/154 Flora St
Sutherland NSW 2232
Please include your full name and order number on the outside of the package. Parcels may take 7 - 10 business days to reach us.
We’ll process your return within 7 business days of receiving the item(s)
Once we’ve received and inspected the returned item(s), we’ll process your request for an exchange, store credit or refund, and email you once this is complete.
Note: Store credit is issued in the form of a Gift Card with no expiry date.